Live Customer Support System

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For your convenience we have listed an overview of the most important features. By no means this list is indented to be complete, but mentioning all the features would simply take too much space. For a closer look at all the different options, please ask a Fidelity Internet representative for more detailed information.
 
  • Live Help
    Real-Time Chat Sessions
    Real-Time Visitor Monitor
    Unlimited Chat Sessions
    Initiate Chat Sessions
    Assign Operators to Mutiple Departments
    View User's Information
    Operator to Operator Chat
    Per Department Status Icons
    Request Polling
    Collect Visitor's Information
    Track Visitor's Footprints
    Track Visitor's Referrer
    Typing Notification
    Display Operators Picture in Chat Windows
    Autosave Chat Transcripts
    E-mail Transcripts
    Print Transcripts
    Hot Pages
    Transfer Files
    Transfer Chat Session
    Canned Messages
    Canned Commands
    Push Web Pages
    Leave a message
    Toggle sounds on/off
    Toggle status online/offline
    Implementation to your Website
  • Trouble Tickets
    Auto-Assign to Operator
    Easy to use Interface
    Ticket Urgency
    Open/Close Tickets
    Auto E-Mail Notification of Responses
    Implementation to your Website
  • FAQ
    Unlimited Topics
    Unlimited FAQs
    Assign FAQs to Topics
    Implementation to your Website
  • Administration
    View Operators Status
    View all Transcripts
    Alter Polling of Operators
    Change sorting of Topics
    Easily Upload new Icons
    Easily Assign Icons to Departments
Fully Customisable to fit your Website